At ISCA Dental, all complaints are taken seriously and we aim to ensure that complaints are dealt with effectively and as quickly as possible.
In responding to a complaint, we hope to take the opportunity to provide our patients with the best service that is possible.
Our Practice Manageress, Donna Garrett is responsible for dealing with all complaints.
If a patient makes a verbal complaint to a member of our team, they will note brief details and pass them on to Donna Garrett. If she is unavailable, the details will be passed directly to the Dentist.
Any written complaint, should be addressed to the Practice Manageress who will then inform the dental team for their input.
We will acknowledge any complaint in writing and enclose a copy of this complaint policy as soon as possible – normally within 5 working days.
We will seek to investigate the complaint thoroughly and respond in writing within a reasonable period, usually 3 or 4 weeks.
We keep accurate and comprehensive records of any complaint that we deal with.